Shipping policy

Thank you for shopping with BODY CLEAN BY FLORENCE. We are committed to delivering your order quickly and safely.

PROCESSING TIME

All orders are processed within 1–3 business days (excluding weekends and holidays).

You will receive a confirmation email once your order has been shipped, including tracking information when available.

Estimated delivery times:

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

Shipping fees are calculated at checkout based on your location and selected shipping method.

Shipping costs are non-refundable.

Please ensure your shipping address is correct before completing your order.

BODY CLEAN BY FLORENCE is not responsible for packages delivered to an incorrect address provided by the customer.

If your package is significantly delayed or appears lost, please contact the shipping carrier first.

If you need further assistance, contact us at:

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging.